Yes, we are open! Our online store is fully operational as well as our Hervey Bay shopfront. Increased hygiene practices and social distancing measures have been put in place for your safety and ours.
Due to covid-19, we are currently experiencing significant delays in shipping times. This applies to deliveries within Australia, but especially overseas. We STRONGLY recommend upgrading to Express Post/Express International to ensure your order is delivered as quickly as possible.
Updated delivery time frames for orders within Australia are 5-10 business days for our free standard shipping and 1-3 business days for Express Post (next business day delivery is no longer guaranteed). For international orders, our free standard shipping is expected to take anywhere from 6-12+ weeks and Express Post International shipping has now been extended to 10-20 business days for most countries. We cannot guarantee these delivery times as they are estimates only.
We are doing everything we can to make sure your orders arrive as quickly as possible and we appreciate your patience during this difficult and uncertain time. Rest assured that we do guarantee all of our orders, so if you haven’t received yours in the time frames listed above, please contact us at firstname.lastname@example.org or +61 432 151 725.
All prices are listed in $AUD. Currency estimates are available on the website, however these prices are estimates based on current exchange rates and all transactions will be completed in $AUD. For international customers, please check with your bank regarding any foreign transaction fees.
World Treasure accepts payments via credit card or PayPal as well as direct bank transfer by Australian bank account owners. For direct bank transfers, after placing the order you will receive instructions with our bank account information. Your order will not be shipped until the funds have cleared in our account.
We offer free standard shipping anywhere in the world. All pendants, charms and earrings ship within 1-3 business days from the purchase date and rings that are custom sized ship within 3-5 business days. White gold and special request orders take 5-10 business days before shipping. All items ship from Hervey Bay, Australia.
Domestic orders shipped by free standard shipping should arrive within 3-7 business days of the shipping date. If you choose Express Post, the delivery estimate is 1-2 business days. Tracking number can be provided upon request.
International orders sent by free standard shipping typically arrive within 10-15 business days. If you choose Express Post International, the delivery estimate is anywhere between 5-10 business days, depending on the country. Customs processing times do vary and standard shipments can take up to 4-5 weeks (this is uncommon). Delivery times are estimates and cannot be guaranteed.
CUSTOMS DUTIES & TAXES
Please be aware of any country specific import regulations or duty fees/taxes that might be imposed on your items as we are not liable for these. Customs policies vary by country and are the responsibility of the recipient. For shipments to the USA, packages valued under $800 are generally exempt from import duties and taxes.
RETURNS & EXCHANGES
At World Treasure, we take pride in our products and strive to keep our customers happy. If you are not satisfied with your purchase for any reason you can exchange or return it for a full refund within 30 days. If you would like to return an item please contact us immediately.
Crafted to the highest standard of quality, your World Treasure purchase includes our Forever Guarantee – a warranty against manufacturing defects for, you guessed it…forever. If you discover your purchase has a defect due to workmanship or materials, contact us and we will repair or replace your purchase at no charge. Damage due to normal wear and tear can be repaired at a reasonable charge.
PRIVACY & SECURITY
Plain and simple, your privacy is very important to us. We consider customer information confidential and will never sell or disclose your personal information to anyone.
Additionally, the website is fully secured using Secure Sockets Layer (SSL) meaning information including names, addresses and credit card account numbers is kept confidential and encrypted.