Shipping updates:

We are currently experiencing ongoing shipping delays. Although shipping times have improved significantly since the start of the pandemic, we are still experiencing delays and longer than normal shipping times. This applies to deliveries within Australia, but especially overseas. We STRONGLY recommend upgrading to Express Post/Express International to ensure your order is delivered as quickly as possible.

Updated delivery time frames for orders within Australia are 5-10 business days for our free standard shipping, 3-5 business days for Registered Post with tracking, and 1-3 business days for Express Post. For international orders, our free economy shipping is expected to take anywhere from 3-6 weeks or sometimes longer to arrive. Standard International shipping includes tracking and takes anywhere from 5-20 business days depending on the country. Express International is the fastest delivery option taking between 2-10 business days depending on the country, and comes fully trackable and guaranteed. Please note that these time frames are estimates and we cannot guarantee exact delivery times.

We are doing everything we can to make sure your orders arrive as quickly as possible and we appreciate your patience. Rest assured that we do guarantee all of our orders, so if you haven’t received yours in the time frames listed above, please contact us at team@worldtreasuredesigns.com or +61 432 151 725.

Payment

All prices are listed in $AUD. Currency estimates are available on the website, however these prices are estimates based on current exchange rates and all transactions will be completed in $AUD. For international customers, please check with your bank regarding any foreign transaction fees.

World Treasure accepts payments via credit card or PayPal as well as direct bank transfer by Australian bank account owners. For direct bank transfers, after placing the order you will receive instructions with our bank account information. Your order will not be shipped until the funds have cleared in our account.

Shipping

We offer free economy shipping anywhere in the world. All necklaces, earrings and charms ship within 1-2 business days from the purchase date and rings that need to be custom-sized ship within 2-3 business days. White gold and special request orders take 5-10 business days before shipping. All items ship from Hervey Bay, Australia.

Domestic

Domestic orders shipped by free standard shipping should arrive within 3-7 business days of the shipping date. Registered Post includes tracking and takes 3-5 business days. If you choose Express Post, the delivery estimate is 1-2 business days. You can also upgrade to Express Post + signature on delivery.

International

International orders sent by free economy shipping typically arrive within 2-4 weeks. Standard International shipping includes tracking and takes anywhere from 5-20 business days depending on the country. Express International is the fastest delivery option taking between 2-10 business days depending on the country. Customs processing times do vary and economy shipments can take up to 4-6 weeks (this is uncommon). Delivery times are estimates and cannot be guaranteed.

Customs Duties & Taxes

Please be aware of any country specific import regulations or duty fees/taxes that might be imposed on your items as we are not liable for these. Customs policies vary by country and are the responsibility of the recipient. For shipments to the USA, packages valued under $800 are generally exempt from import duties and taxes.

Returns & Exchanges

At World Treasure, we take pride in our products and strive to keep our customers happy. If you are not satisfied with your purchase for any reason you can exchange or return it for a full refund within 30 days. If you would like to return an item please contact us immediately.

Forever Guarantee

Crafted to the highest standard of quality, your World Treasure purchase includes our Forever Guarantee –  a warranty against manufacturing defects for, you guessed it…forever. If you discover your purchase has a defect due to workmanship or materials, contact us and we will repair or replace your purchase at no charge. Damage due to normal wear and tear can be repaired at a reasonable charge.

Privacy & Security

Plain and simple, your privacy is very important to us. We consider customer information confidential and will never sell or disclose your personal information to anyone.

Additionally, the website is fully secured using Secure Sockets Layer (SSL) meaning information including names, addresses and credit card account numbers is kept confidential and encrypted.